Privacy Policy
Thank you for using TechTrail DMC! This Privacy Policy helps you understand what information we collect, how we use it, and what choices you have. As a digital-first Destination Management Company, TechTrail DMC values the privacy and trust of its users. Please read this policy carefully to understand how we collect, store, use, and share your data.
If you have any questions or concerns, you can contact us at privacy@techtraildmc.com.
1. Definition of Personal Data
"Personal Data" refers to any information that identifies or can reasonably be used to identify an individual either directly (e.g., name, phone number) or indirectly (e.g., IP address, device ID).
2. What Information We Collect
a. Information You Provide: Name, email, phone number, preferences, feedback, reviews, booking and transaction details, and social profile info.
b. Technical & Device Data: IP address, browser info, device type, cookies, session data.
c. Location Data: With consent, used for itinerary tracking and emergency support. You can disable this in settings.
d. Payment Info: Credit/debit card, UPI, billing address, etc., collected via secure gateways.
3. Use of Information
We use your data to register accounts, process bookings/payments, personalize experiences, improve service, provide support, detect fraud, and send marketing (optional).
4. Data Sharing & Disclosure
We share data with trusted providers (hotels, transport, etc.), financial institutions, legal authorities, and marketing platforms (anonymized only).
5. Data Storage & International Transfers
Data may be stored in India, Singapore, USA, etc., with security measures in compliance with Indian IT Rules and data protection laws.
6. Automated Decision-Making
We do not engage in automated decisions. If this changes, we’ll notify and offer opt-out options as per law.
7. Cookies & Tracking
Cookies help us store sessions, analyze behavior, and enable features. You can manage cookies in your browser.
8. Data Retention
We retain data while your account is active, or up to 90 days post-deletion or communication. Anonymized data may be stored indefinitely.
9. Your Rights
You can request access, correction, deletion, restriction, data copy, or opt out of marketing. Contact us at privacy@techtraildmc.com.
10. Security Measures & Breach Protocol
We use encryption, access controls, and audits. In case of a breach, we’ll notify affected users and authorities under Indian CERT-In guidelines.
11. Children’s Privacy
We do not knowingly collect data from users under 18. If identified, we delete such data immediately.
12. Third-Party Services
We link to external services. Their policies apply, and we recommend reviewing their privacy terms before use.
13. Changes to This Policy
Policy updates will be posted here with new effective dates. Continued use implies acceptance.